Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@nianyi.com or order@nianyi.com
- 所有
- 售前问题
- RETURNS
- SHIPPING
- WASH AND CARE
- MEDIA AND SPONSORSHIPS
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售前问题
Usually, we don‘t discount on our website due to a protection considering other buyers. We do offer promotions from time to time, so sign up for our newsletter so you can know the promotions timely!
We sometimes re-stock popular styles that sell out quickly. The majority of items that sell out are replaced with the new styles from upcoming seasons.
Please kindly check here: Return and Refund Policy
We can provide an exchange if the order is still packing (better to contact us within one day if you want to an exchange), please contact us support@nianyi.com or order@nianyi.com with your order number and what you want us to help.
We do not offer gift wrapping at this time (Gift set excluded).
Just add items to your basket and then click "checkout." As you get into the checkout process, you will see your order total at the bottom, based on the cost of your items, and the destination country. International shipping will be calculated during the checkout.
We are not responsible for damage as a result of tag removal and cannot replace any products with this issue. Please be careful when removing the tags.
In product descriptions, we represent colors with both names and images. We try to use straightforward names for our colors. In other cases, especially within color families, the names can be more subjective (e.g., Glaze Blue vs. Cobalt Blue Imitation). In most cases though, a color discrepancy arises because a photograph, either in print or online, appears different across different media or to the individual who’s looking at it. Product displayed on various electronic screens – phones, tablets and computer monitors – will all display color differently, sometimes dramatically so depending on the graphics card, drivers, and the type of backlighting and room lighting. With all that said, we work very hard to ensure our products are displayed as accurately as possible so the color you see in the catalog or on the screen is as close as possible to the color you receive.
How To Properly Use and Maintain a Zippe, please follow below steps:
RETURNS
Please contact NIANYI: support@nianyi.com or order@nianyi.com to process your return authorization.
At this time we are unable to offer free shipping on returns or provide shipping labels.
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.
Please kindly check here: Return and Refund Policy
At this time we are unable to process exchanges if the warehouse has finished packing. Orders purchased on nianyi.com can be returned for a refund to the original form of payment.
SHIPPING
Orders are typically processed within 2-3 business days for packing. Logistics delivers within 3-8 business days after taking possession of the package, depending on your proximity to the distribution center.
Currently, we ship to the countries: United States, United Kingdom, Canada, Australia, New Zealand, France, Germany, Singapore. If you are from other countries, please contact us: support@nianyi.com or order@nianyi.com
Please kindly check Shipping Policy here.
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by each country individually. International taxes (such as Value Added Tax, or VAT) are set by the destination country.
WASH AND CARE
1. < 30℃ (86℉) Hand Wash Only
2. Do not Use Chlorine-based Bleach
3. Hang Dry in Shade
4. Do not Tumble Dry
5. Iron-Medium Temp
6. Do not Dry Clean
SPECIAL TIPS: WASH INSIDE OUT AND SEPARATELY. STEAM PRESSING!This care instruction provides a general guidance to your daily washing, more specific instruction please kindly refer to the care label of each item. Any questions, please feel free to contact support@nianyi.com
1. < 30℃ (86℉) Hand Wash Only
2. Do not Use Chlorine-based Bleach
3. Hang Dry in Shade
4. Do not Tumble Dry
5. Iron-Low Temp
6. Do not Dry Clean
SPECIAL TIPS: WASH INSIDE OUT AND SEPARATELY. CLOTH PRESSING! DO NOT IRON THE MESH/KNIT/OFFSET PRINTING1. < 30℃ (86℉)Hand Wash Only
2.Do not Use Chlorine-based Bleach
3.Hang Dry in Shade
4.Do not Tumble Dry
5.No Ironning
6.Do not Dry Clean
SPECIAL TIPS: WASH SEPARATELY!
1. < 30℃ (86℉)Hand Wash Only
2. Do not Use Chlorine-based Bleach
3. Hang Dry in Shade
4. Do not Tumble Dry
5. Iron-Low Tem
6. Do not Dry Clean
SPECIAL TIPS: WASH INSIDE OUT AND SEPARATELY.CLOTH PRESSING! DO NOT IRON THE MESH/KNIT/OFFSET PRINTING
MEDIA AND SPONSORSHIPS
For media inquiries, please email us at pr@nianyi.com
As much as we would love to support all events, we must maintain a certain level of discipline so we don't over-extend ourselves and our capabilities. Feel free to email us pr@nianyi.com and we will review all inquiries to see if we can participate.